Payment Methods
Last updated: May 2026
At House of Computers Ltd, we offer several secure payment options for online, in-store and special-order purchases.
This page explains the payment methods we accept, how payments are processed, and important information for high-value orders, custom PCs and special-order items.
House of Computers Ltd
48 Tottenham Court Road
London
W1T 2EF
United Kingdom
1. Online Payments
For online orders placed through our website, we may accept payment by:
- Debit card
- Credit card
- PayPal
- PayPal Credit, where available
- Other payment methods shown at checkout
Available payment options may vary depending on the order value, product type, customer location and payment provider availability.
All online payments are processed securely through our approved payment providers. House of Computers Ltd does not store full card details on our website.
2. In-Store Payments
For purchases made in-store, we may accept:
- Debit card
- Credit card
- Contactless payment
- Apple Pay
- Google Pay
- Bank transfer
- Cash
Once payment has been received, we can provide a receipt or invoice for the purchase.
For high-value purchases, we may need to verify payment before goods are released. This may apply to card, bank transfer, cash or other payment methods.
3. Bank Transfer
For certain products, business orders, custom PCs, workstations, special orders or high-value items, we may offer bank transfer as a payment option.
Goods will only be released once cleared funds have been received in our account.
Please use your invoice number, quote number or order number as the payment reference so we can match your payment quickly.
House of Computers Ltd is not responsible for delays caused by incorrect payment references or payments sent to the wrong account.
4. Payment Links
In some cases, we may send a secure payment link to complete payment remotely.
Payment links may be used for:
- Phone orders
- Special-order items
- Laptop or desktop purchases
- Custom PC deposits
- Repair deposits
- Balance payments
- Delivery charges
Please only pay using a payment link sent directly by House of Computers Ltd. If you are unsure whether a payment link is genuine, please contact us before making payment.
5. Deposits
For custom PCs, repairs, special-order parts or reserved stock, we may request a deposit before ordering parts or beginning work.
Deposits may be required for:
- Custom-built PCs
- Workstation builds
- Special-order laptops or components
- Repair parts
- Reserved items
- Business quotations
Deposits are normally deducted from the final balance.
If an order is cancelled after parts have been specially ordered, configured, built or allocated, the deposit may be non-refundable or partly refundable depending on the costs already incurred.
Where a deposit is fully refundable, this will be confirmed at the time of payment.
6. Custom PCs and Special Orders
Custom-built PCs, workstations and special-order products often require payment in advance or a deposit before work begins.
Once the build, configuration or special-order process has started, cancellation may not be possible without charges. This is because parts may have been ordered specifically for the customer, allocated to the build, opened, installed, configured or tested.
Final balance must be paid in full before collection, delivery or release of the goods.
7. Finance and Credit Options
Where available, finance or credit options may be offered through third-party providers such as PayPal Credit or other payment partners.
Finance approval is not controlled by House of Computers Ltd and is subject to the provider’s own checks, terms and conditions.
If a finance application is declined, delayed or cancelled, we may ask for an alternative payment method before processing the order.
House of Computers Ltd is not responsible for decisions made by third-party finance or credit providers.
8. Fraud Prevention and Security Checks
For customer protection and fraud prevention, we may carry out additional checks before accepting or releasing an order. This may include checking:
- Billing and delivery address
- Payment ownership
- ID for high-value orders
- Business details for trade orders
- Telephone or email confirmation
- Cardholder verification
- Proof of bank transfer
We reserve the right to cancel, delay or refuse an order if payment cannot be verified or if we suspect fraud, misuse, chargeback risk or unauthorised payment.
For high-value items, we may only deliver to the verified billing address or request collection from store with ID.
9. Order Processing
An order is not confirmed until payment has been authorised, cleared and accepted by House of Computers Ltd.
Receiving an order confirmation email does not always mean the order has been fully accepted. We may still need to complete stock checks, fraud checks or payment verification before dispatch or collection.
If an item is unavailable, incorrectly priced, affected by a website error, or cannot be supplied, we may cancel the order and refund the payment.
10. Payment Errors or Failed Payments
If your payment fails, please check with your bank or payment provider.
Orders with failed, incomplete or reversed payments will not be dispatched or released.
If a payment appears to have left your account but we have not received confirmation, we may need to wait for the payment provider or bank to confirm the status before processing the order.
11. Refunds to Original Payment Method
Where a refund is approved, it will normally be processed back to the original payment method used for the purchase.
Refunds cannot usually be sent to a different card, bank account or person.
Once we process a refund, your bank or payment provider may take additional time to show the money in your account.
For cash purchases, refunds may be processed in cash, by bank transfer, or by another suitable method depending on the circumstances and refund value.
12. Chargebacks and Payment Disputes
If you have a problem with an order, please contact House of Computers Ltd first so we can try to resolve the issue.
Opening a chargeback or payment dispute without contacting us may delay the resolution process.
Where a chargeback is raised, we reserve the right to provide evidence to the payment provider, including invoices, proof of delivery, collection records, serial numbers, communication records, signed receipts and CCTV where applicable.
13. Business and Trade Orders
For business, education, trade or bulk orders, payment terms may vary depending on the customer account, order value and product type.
Unless agreed in writing, goods remain the property of House of Computers Ltd until paid for in full.
Business customers may be required to pay by bank transfer before goods are released.
14. Cash Payments
Cash payments are accepted for in-store purchases.
Customers can pay by cash for products, repairs, accessories and other in-store purchases. Once payment has been received, we can provide a receipt or invoice.
For higher-value purchases, goods will be released once payment has been checked and confirmed.
15. Contact Us About Payment
For payment questions, bank transfer details, quotations or payment links, please contact us directly.
House of Computers Ltd
48 Tottenham Court Road
London
W1T 2EF
United Kingdom
Email: [email protected]
Phone: 020 7096 5008
FAQ
What payment methods do you accept?
We accept debit card, credit card, contactless payment, Apple Pay, Google Pay, PayPal where available, PayPal Credit where available, bank transfer and cash for in-store purchases.
Can I pay by bank transfer?
Yes, we may accept bank transfer for selected orders, custom PCs, special-order items and business purchases. Goods are only released once cleared funds are received.
Can you send me a payment link?
Yes, in some cases we can send a secure payment link for remote payment. Please only use links sent directly by House of Computers Ltd.
Do you accept cash?
Yes, cash payments are accepted for in-store purchases.
Can I pay a deposit?
Yes, deposits may be accepted for custom PCs, repairs, reserved stock or special-order parts. Refundability depends on whether parts have been ordered, allocated or work has started.
Can I pay in-store?
Yes, you can pay in-store by card, contactless, Apple Pay, Google Pay, bank transfer or cash.
Do you accept PayPal Credit?
Where available, PayPal Credit may be shown at checkout. Approval is handled by PayPal and is subject to their own checks and terms.
